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At a glance

PropServ is an AI-Powered property maintenance and supplier management system. Helping estate agents and property managers unlock new revenue.

• AI-powered tenant reporting system to capture issues instantly even outside office hours.

• Send jobs to contractors or choose from the PropServ network. Track every job, quote and payment in one place - earning referrals automatically, no admin or chasing.

Quick fire details

• Headquarters: London, UK

• Employee count: 3

• Business model: SaaS/ Marketplace

• Backed by: £85,000 committed from 6 angels

  • Prev raised £100k at £1M post-money valuation

• S/EIS: ✅

• Funding amount: Raising £200k at a £2M pre-money valuation

The founders

• CEO & Cofounder, Sam Smith: Sam is experienced in sales and lettings, prev Account Director at David Phillips.

• CTO & Cofounder, Charlie Horton: Ex senior software engineer at Howden.

The market

• 28M UK residential properties with an average 3 maintenance jobs per year at an average quote of £1,220 per job: PropServ earns £48.80 per job. Representing a total market opportunity of £4.1B.

This startup is solving two key problem:

• Property Maintenance is time-consuming and unprofitable for agents while tenants struggle to report issues correctly.

• Agents also waste time chasing contractors and handling admin with no clear way to monetise repairs or generate extra income.

Traction metrics

• 80% increase in work requests and 3× MRR growth in 3 months

• Platform traction: +24% monthly TPV growth (Jan-Jun 2025 CMGR).

• Subscription revenue at £800+ pm following launch in June.

• 1000+ properties onboarded

• Launched November 2024, already revenue-generating and scaling

Competitive landscape

• Fixflo – Leading maintenance reporting tool for property managers

• Arthur – Property management software with maintenance features

• Tlyfe / Goodlord – Broader tenant and agency management platforms

Why does Porpserv win:

• Maintenance logging, contractor dispatch, payment, and referral revenue in one platform.

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Our Take

Appeals

• First-to-market with a full-stack AI + revenue model: PropServ is the only platform combining AI-powered tenant issue reporting, instant access to vetted contractors, and automatic agent revenue per job.

• Clear value creation for all stakeholders: Agents save time, reduce admin, and unlock new income streams; tenants get fast, clear repairs; contractors gain instant access to paying jobs. Creates strong network effects.

• Proven traction and scalable GTM: Already 1,000+ properties onboarded, 316 companies signed, £600k TPV since launch, and 24% CMGR. The SaaS + commission model taps into a £4.14bn TAM with predictable, recurring revenue streams

Risks

• Adoption friction: Agencies may be slow to onboard if switching disrupts established processes, delaying network growth.

• Network coverage gaps: Insufficient contractor availability in certain regions could limit platform reliability and repeat usage.

• Competitive retention pressure: Agencies may revert to manual workflows or entrenched legacy systems if perceived switching costs are low.

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